Privacy Policy

1. Our Role in Protecting User Information

• We collect, process, and use your information solely to provide you with access to our Services, including investment insights, Pre-IPO and unlisted share transactions, portfolio management, and related financial activities.
• While browsing our Website, you may do so anonymously. However, we collect certain information when you choose to interact with us — such as registering for an account, submitting inquiries, or making financial transactions.
  This may include:
  Personal Information: Name, contact number, email address, residential address, organization details (if applicable), KYC documents (PAN, Aadhaar, etc.), and financial information (bank account, payment methods, etc.).
• We may also collect Other Information, such as: Communication or messages sent by you Information submitted via forms or chat Updates you make to your account Authentication tokens or session identifiers.
• Additionally, we automatically collect Technical Information, such as: IP address, browser type, and device identifiers Date/time of visit and usage activity Cookies or similar tracking technologies to enhance user experience Cookies help us improve our Website’s performance and personalize your experience. You may disable cookies in your browser settings, but certain Website features may not function optimally.
• We may share limited User Information with trusted third parties, including service providers, compliance partners, or government authorities (where required by law) to enable functionality, security, KYC verification, and compliance with SEBI and Anti-Money Laundering (AML) regulations.
• We may contact you via email, phone, or notifications to share important updates, newsletters, or information relevant to your account or investment activity. Calls or messages may be recorded for training or compliance purposes.
• Your data shall be retained for as long as necessary to fulfill legal, operational, or contractual obligations, or until your association with Rich Harbor is terminated.
• You have the right to access, review, and correct any information you have provided. You may also withdraw consent by writing to us, subject to applicable laws and continued service feasibility.

2. Disclosure of User Information

• Your Personal Information will only be disclosed to authorized personnel, affiliates, consultants, compliance officers, and partners who are bound by confidentiality obligations.
• We will not share your data with third parties for marketing or unrelated business purposes.
  Disclosure shall occur only:
  
  • When mandated by a regulatory or government body.
  • To exercise legal rights or defend claims.
  • To protect the safety and integrity of our users and systems.

3. Links to Third-Party Websites

Our Website may contain links to third-party platforms or financial tools. We are not responsible for their content or data practices. You are encouraged to review the respective privacy policies of those websites before sharing any personal information.

4. Notifications and Updates

• We may send periodic updates, newsletters, and account notifications to enhance your experience.
• You can opt out of non-essential communications anytime by using the “unsubscribe” link in emails or adjusting preferences in your account settings. However, service-related notifications essential for transactions or compliance cannot be opted out of.

5. Security Practices

• We adopt appropriate organizational, technical, and administrative security measures to safeguard your information. This includes encryption, firewalls, secure servers, and limited access protocols.
• Despite our best efforts, no online platform can guarantee absolute security. You acknowledge that transmission over the internet carries inherent risks beyond our control.

6. Policy Amendments

This Privacy Policy may be updated periodically to reflect regulatory or operational changes. Updates will be posted on this page, and continued use of the Website will constitute acceptance of the revised Policy.

7. Disclaimer of Liability

• While we strive to maintain high standards of data protection, Rich Harbor shall not be liable for unauthorized access, technical failures, or breaches beyond our reasonable control.
• You acknowledge that online data transmission may be susceptible to interception, misuse, or unauthorized access, and you agree to use the Services at your own discretion.

8. Grievance Redressal

For any grievances, corrections, or concerns regarding this Privacy Policy or your data, you may contact our Grievance Officer:

Rich Harbor – Compliance & Legal Departmentinfo@richharbor.com.
Grievances will be acknowledged and resolved within 30 days, in accordance with applicable laws.

9. Personal Data for Verification & Compliance

• As part of our compliance with SEBI, RBI, and AML regulations, we collect and store user identification data for:
  
  • Customer onboarding and KYC verification
  • Identity validation for Pre-IPO or Unlisted Share transactions
  • Regulatory reporting and audit purposes
• By submitting your Personal Data on our Website, you expressly consent to its processing, storage, and use as described herein and as required under applicable law.